City Council recently approved a water rate realignment that adjusted rates depending on the user and usage. These adjustments are effective July 1, 2018 and are revenue neutral, meaning the city is not collecting any additional revenue with these changes. The purpose of the adjustments is to better align what people pay based on their usage. As part of the analysis the city looked at commercial, single-, and multi-family residential units. Users in the city who use less water will likely see their water rates reduce overall, while those who use more water may see an increase in rates.

Click here for City Council Resolution which includes the new rate schedules.

2012 Rate Study Documents

The following is an explanation of how your residential utility bill is calculated.
Service Monthly Base Rate Usage
0-3k gal -covered by base
3-6k gal -$3.52 per 1k gal
6-9k gal -$4.24 per 1k gal
Over 9k -$4.96 per 1k gal
Water Agency Assessment $6.50  
Sewer $35.55 $1.40/thousand gallons
based on the February read
Garbage $10 or $6.65 (additional bins)  
Recycling $6.00  
Storm Drain $6.00  
Pressurized Irrigation $21.68 (up to 9k sq ft) More than 9k sq ft is billed at
.00271 cents per sq ft
*Culinary meter readings are done in February, May, August and November.
*Utility rates above are listed for 3/4 meter and smaller see above resolution for all other residential rates per meter size.

Contact Us

  1. Office Hours
    Monday - Thursday
    7 a.m. to 6 p.m. 

    8 a.m. to 4 p.m. (closed from noon to 1 p.m. for lunch)

    Customer Service & Utility Billing
    51 E Main
    American Fork, UT 84003 
    Phone: 801-763-3000
    Fax: (801) 763-3033

    Customer Service & Utility Supervisor:
    Angie Katoa

    Customer Service Representatives:
    Kim Dominguez
    Nancy Denning
    Cindy McDonald
    Hayleigh King

    Water/Pressurized Irrigation On-Call
    Phone: 801-404-1253(801)

    Sewer On-Call
    Phone: 801-404-7167

    Storm Water On-Call
    Phone: 801-404-7167

    Staff Directory